Effective Date: June 5, 2025
This policy applies to all sports and outdoor equipment purchases made through our website.
1. Eligibility for Returns
- Products may be returned within 30 days of delivery if they are unused, in original packaging, and in resalable condition.
- Defective or damaged products received in transit are eligible for a full refund or replacement.
- Custom-made, personalized, or clearance items are not eligible for return unless defective.
2. Return Process
- Contact our customer service team to request a return authorization.
- Ship the product back to the address provided, using a trackable shipping method.
- Once the product is received and inspected, we will process your refund or replacement.
3. Refund Details
- Refunds will be issued to the original payment method within 5–7 business days after inspection.
- Shipping costs for returns are the responsibility of the customer unless the product is defective or we made an error in your order.
4. Exchanges
If you receive a defective or incorrect item, we will cover the cost of shipping for a replacement product.